More and more companies are introducing ERP solutions to increase their competitiveness

More and more companies are introducing ERP solutions to increase their competitiveness
Their success is based on collaboration with some of the largest companies in the region, and they are partners with leading IT vendors such as SAP, Microsoft, Oracle, IBM, BMC and others. We talked with Tomislav Jukić, board member of mStart plus, about application of e-invoices, ERP implementation, eWallet and security issues in digital business.
mStart plus d.o.o. is a business-technology company that provides services for development, implementation, integration, and support of business information systems and solutions. Their team consists of more than 340 technology experts with the knowledge of implementation and support of world-leading technology solutions for business systems.


Their success is based on collaboration with some of the largest companies in the region, and they are partners with leading IT vendors such as SAP, Microsoft, Oracle, IBM, BMC and others. We talked with Tomislav Jukić, board member of mStart plus, about application of e-accounts, ERP implementation, eWallet and security issues in digital business.
mStart has been conducting ERP implementation for small, medium and large companies for more than ten years. What benefits does ERP bring to companies and what are your experiences?


There are many advantages of ERP software, which include improved productivity, increased efficiency, reduced costs, and improved and streamlined business processes. MStart’s experience is based on the implementation of ERP and other IT solutions in some of the largest business systems in the region, and we are well experienced with processes in manufacturing, wholesale, retail, agriculture and distribution industries.
Our experts can help clients with choosing solutions that best suit their needs. During implementation of ERP systems, apart from optimizing business processes, we ensure integration with all existing solutions that the client uses, after completion of implementation and continuous support.
In today’s digital transformation era, more and more companies are deciding to introduce ERP solutions regardless of their size, because they are aware that investing in technology solutions can increase their competitive advantage in the market.
Modern ERP solutions are flexible and can be tailored to unique business needs as well as to the ever-changing needs of growing businesses, and the data entered into ERP systems are centralized and consistent to provide users, especially managers, with tools for proactive operations management, realistic estimates, more efficient forecasts and faster decision making.


Leading regional companies rely on our 10+ years of experience in implementing ERP solutions, where we are partners of leading global vendors such as SAP and Oracle. We are the only SAP partner in Croatia with an officially certified SAP All-in-one solution on S/4HANA technology, as well as a certified SAP Best practice solution with S/4HANA technology. The SAP All-in-One solution is intended for small and medium businesses.
According to all relevant research, digital payment takes over other types of payment methods, and has recently been required to apply e-invoices in public procurement in Croatia. How can mStart help businesses in that direction?
mStart is a certified information intermediary, i.e. a legal person providing services for receiving and sending electronic invoices, supporting documents and conducts an electronic exchange of accounts between an e-invoice issuer and a recipient. On the market, we offer a series of services that we have united under the name Digital Office, which includes the management of the entire business process of issuing, receiving, sending and archiving e-accounts.


We can say that we were among the first in Croatia to introduce and apply e-business in 2003, where mStart had the role of an information broker in the exchange of Konzum’s business data with its suppliers.
In the digital payment segment, I would like to point out another eWallet Event solution that has been successful for the sixth consecutive year at the Ultra Europe Festival in Split. It is a cashless billing system and access control.
Visitors throughout the festival can enjoy without worrying about carrying around a wallet, using only the RFID bracelet to enter the festival and pay for all the services within it.
Using eWallet Event Cashless Systems and RFID Bracelets resulted in lowering crowds at the entrances and bars, accelerating payments, and allowing organizers to have complete control over the entire system. At all the retail outlets of Ultra Europe, mStart’s 1POS payment terminals were installed, and almost one million transactions were recorded during the festival.
You have recently successfully implemented BMC Remedyforce and BMC Remedyforce Client Management systems for the company Tisak plus, which is also the first such installation in Croatia. Can you explain what it is about?


BMC has been a global leader in ITSM solutions for over 35 years with over 10,000 customers worldwide, supported by 6,000 employees and 500 partners and mStart is a BMC partner since 2016.
BMC Remedyforce and BMC Remedyforce Client Management are ITSM solutions that are in a public cloud on the world’s leading cloud platform – Salesforce.com, which provides customers with a subscription to all innovation and technology news on this platform.
It is about solutions for efficient and automated IT services management, IT assets, and helps organizations control costs, maintain compliance policies, reduce potential risks and facilitate digital transformation in a thorough and secure way. In digital business, the issue of security is often raised.
To what extent are business operations as these susceptible to misuse and how can they be prevented?
Today’s attacks are frequent, especially with large systems. mStart implements information security systems based on world-leading technologies. Through multi-year collaboration with numerous clients from various industries, we have gained extensive experience in implementing and supporting information security systems. Our team of experienced experts prepares a complete record of the situation and suggests the best solutions tailored to the client’s needs and continuously monitors events in the client’s environment and proactively warns of potential risks.
We own our own Cyber Intelligence data relevant to clients in the region. We offer flexible delivery service models.


In addition to deployment, we also provide security services based on the as-a-service model depending on the client’s business needs.
We address the most demanding challenges using modern platform solutions, where we have aligned our business processes with the international standards ISO 27001 for information security management and PCIDSS for the security of card payment transactions.